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Service Definitions& Cut-off times

Service Definitions& Cut-off times

 

We offer several service levels to provide our clients with the right price range for any circumstance. In order to maintain our high level of efficiency, we have established guidelines and time frames for our different services. We have determined these time frames through experience in dealing with Business and Government offices over the past 2 decades. We recommend using the following guidelines to maximize your cost effectiveness when shipping with us.

 

STAT 15 Minute Service

This very unique service level has no cutoff time during regular business hours This service is available only within the downtown core. For maximum effectiveness, this service is only available by our traditional call in method.

 

30 Minute Service

This service level has no cutoff time during regular business hours. This is essentially a direct drive service, whereby we will pick up your package and deliver it as fast as weather, traffic, and distance permits. This service can be used from 8:00AM to 5:30PM, Monday through Friday, and by appointment Saturday and Sunday.

 

60 Minute Service

Our 60-minute service is geared towards those deliveries requiring prompt attention. We will pickup your package and deliver it within 1 hour of the time of call placement. The cutoff time for this service is 4:30PM, Monday through Friday.

 

2-Hour Service

The cutoff time for 2-hour Rush service is 3:30PM, Monday through Friday. Orders placed after the cutoff time MAY yet be delivered the sameday, however we donít guarantee it. In the event that we are unable to attend to them the same day, Rush delivery orders placed after the cutoff time, are guaranteed delivery by 10:00AM the following business day.

 

4-Hour Service

The cutoff time for 4 hour service deliveries is 1:30PM, Monday through Friday. Orders placed after the cutoff time MAY yet be delivered the sameday. In the event that we are unable to attend to them the same day, 4 hour delivery orders placed after the cutoff time are guaranteed delivery by 12:00PM the following business day.

 

24-Hour Service

Our most cost effective means of delivery within the Capital region. We have no cutoff time for this service. All 24 hour orders will be delivered by the end of the following business day. In order to maintain our mobility and effectiveness, certain weight and volume restrictions apply to this service. Our office can provide you with these guidelines.

 

OT Service

This is a cost effective alternative to the traditional out of town transport services. We offer an economical service Ontario wide, with delivery guaranteed within 2-3 business days.

 

Sameday Out of Town

We offer several Sameday out of town services, providing our clients with an economical alternative to Direct Drive services. We offer a twice daily Ottawa-Cornwall-Morrisburg and Ottawa-Hawkesbury-Alexandria shuttle service. Cut off times vary, please contact our office for details and pricing.

 

Direct Drive Service

When it absolutely has to get there as fast as humanly possible, this is the service you require! These is no cutoff time for this service. This service provides you with a dedicated driver, who will personally pickup and hand deliver your package to anywhere in Ontario or Quebec.

 

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